In case the customer wishes to cancel or return the order, you must contact Albisabores, Lda immediately through the e-mail geral@albisabores.pt specifying the subject as well as the reason for the cancellation or return.
In case of cancellation, the customer has until 24h after payment is made to request the cancellation of the order (after this period the order may have already been shipped, it will be treated as a return).
In the case of returns, the customer will receive an email with information on the procedures to be adopted to make the return, which must be carried out within the legal deadline of 14 days after the receipt of the order.
Albisabores, Lda reserves the right to accept only the return of products that are in due conditions.
The consumer has the right of free resolution in the following terms:
In distance contracts, the consumer has a minimum period of 14 days, from the reception of the goods, to terminate the contract, without payment of compensation and without having to indicate the reason, by sending a registered letter with acknowledgment of receipt to communicate this will. The price of the goods will be refunded to the consumer, within a maximum of 30 days, deducted from the return costs. The goods must be returned under proper conditions of use (including the original packaging).
The terms and conditions described herein are in accordance with DL No. 24/2014 of 14 February
A Albisabores – Importação e Exportação de Produtos Alimentares, Unip. Lda. is dedicated to the commercialization of food products and beverages, acting mainly in international markets. The expressiveness in the national market has increased thanks to the customers who came to us in this territory, and also through our online store, created in 2017, in order to make known our range of products. Access to the online store is free and requires no prior subscription or registration.
According to the new General Data Protection Regulation (RGPD) - Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 - we recognize the importance of protecting your personal data, thereby responsibility for the processing of personal information we collect and process about you
- Why do we collect your personal data?
The collection of your data will be necessary whenever you make a purchase, in order to fulfill the legal obligations to which we are subject.
The data usually requested are:
a) Fiscal identification number (NIF or NIPC);
b) Full name or company name;
c) Complete address;
d) Telephone contact;
e) A valid e-mail address;
- How do we collect your personal information?
We will only have access to your data when they are provided directly by you.
- How do we handle the data collected?
Your personal information is used for the purpose of billing the purchase, sending the purchase, and subsequent customer satisfaction consultation - via email or telephone - and never for any other purpose other than the object of our services.
We must inform you that some of the information collected will be communicated to third parties:
a) In the context of subcontracting of services for the delivery of purchased goods;
b) To comply with legal requirements for the provision of information to tax, judicial and regulatory authorities.
- How long have we kept your data?
The retention of data will occur only for the period necessary to respond to the purposes that determined the collection thereof, including the satisfaction of any legal, accounting or reporting requirements. In compliance with the legal requirements of the tax domain to which we are subject, the data will be kept for a maximum period of 10 (ten) years, counted from the last purchase that has been made to us.
- What are your rights?
At any time you have the right to:
a) Request access to your personal information;
b) Request the change of your data, if you verify that they are incorrect or incomplete;
c) oppose the processing of its data when legitimate interests are verified;
d) Request the deletion of your information, provided that this elimination does not compromise the legal obligations to which Albisabores, Lda. is subject.
e) Submit a complaint to the local Data Protection authority in case of suspected illegal processing:
Comissão Nacional de Protecção de Dados
Rua de São Bento n.º 148-3º 1200-821 Lisboa
Tel: +351 213928400 - Fax: +351 213976832
e-mail: geral@cnpd.pt
If you wish to exercise your rights regarding your personal data, you must do so through the address geral@albisabores.pt.
Any changes made to this Privacy Policy will be immediately available through our website - www.albisabores.pt.
A Albisabores – Importação e Exportação de Produtos Alimentares, Unip. Lda. is dedicated to the commercialization of food products and beverages, acting mainly in international markets. The expressiveness in the national market has increased thanks to the customers who came to us in this territory, and also through our online store, created in 2017, in order to make known our range of products. Access to the online store is free and requires no prior subscription or registration.
According to the new General Data Protection Regulation (RGPD) - Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 - we recognize the importance of protecting your personal data, thereby responsibility for the processing of personal information we collect and process about you
- Why do we collect your personal data?
The collection of your data will be necessary whenever you make a purchase, in order to fulfill the legal obligations to which we are subject.
The data usually requested are:
a) Fiscal identification number (NIF or NIPC);
b) Full name or company name;
c) Complete address;
d) Telephone contact;
e) A valid e-mail address;
- How do we collect your personal information?
We will only have access to your data when they are provided directly by you.
- How do we handle the data collected?
Your personal information is used for the purpose of billing the purchase, sending the purchase, and subsequent customer satisfaction consultation - via email or telephone - and never for any other purpose other than the object of our services.
We must inform you that some of the information collected will be communicated to third parties:
a) In the context of subcontracting of services for the delivery of purchased goods;
b) To comply with legal requirements for the provision of information to tax, judicial and regulatory authorities.
- How long have we kept your data?
The retention of data will occur only for the period necessary to respond to the purposes that determined the collection thereof, including the satisfaction of any legal, accounting or reporting requirements. In compliance with the legal requirements of the tax domain to which we are subject, the data will be kept for a maximum period of 10 (ten) years, counted from the last purchase that has been made to us.
- What are your rights?
At any time you have the right to:
a) Request access to your personal information;
b) Request the change of your data, if you verify that they are incorrect or incomplete;
c) oppose the processing of its data when legitimate interests are verified;
d) Request the deletion of your information, provided that this elimination does not compromise the legal obligations to which Albisabores, Lda. is subject.
e) Submit a complaint to the local Data Protection authority in case of suspected illegal processing:
Comissão Nacional de Protecção de Dados
Rua de São Bento n.º 148-3º 1200-821 Lisboa
Tel: +351 213928400 - Fax: +351 213976832
e-mail: geral@cnpd.pt
If you wish to exercise your rights regarding your personal data, you must do so through the address geral@albisabores.pt.
Any changes made to this Privacy Policy will be immediately available through our website - www.albisabores.pt.